Developer Success Lead

Edge & Node is a creative software development company working to build a vibrant, decentralized future. Founded by the initial team behind The Graph, Edge & Node is dedicated to the advancement of web3, a decentralized and fair internet where public data is available to all—an internet that enables its users to increase agency over their creations and their lives.

Edge & Node’s initial product is The Graph, an indexing protocol for querying networks like Ethereum and IPFS, which ensures open data is always available and easy to access. The Graph is used by thousands of protocols and dapps including Uniswap, Livepeer, Aave, Decentraland, and more. Edge & Node also launched Everest, a decentralized registry with the mission to catalyze the shift to web3, facilitating community-driven curation of projects providing ongoing utility to the crypto space.

We are looking for an experienced, self-driven Developer Success Lead passionate about web3. As a leader of the developer success team, you will leverage advanced technical knowledge and exceptional communication skills to assist subgraph developers and other people inside The Graph ecosystem. You will provide hands-on troubleshooting, feature explanation, and best practice guidance during critical and time-sensitive situations. Reporting directly to the CEO and managing two Developer Success team members, you will work together and lead a growing distributed community success team.

Subgraph developers are the primary way in which value flows into The Graph ecosystem. Therefore, as a crucial member of the Graph Protocol, you will have the opportunity to support developers who are reshaping the internet to a more fair and decentralized architecture.

What You’ll Be Doing

• Overseeing all technical support operations - including managing tools and ensuring an effective support flow
• Taking ownership of subgraph issues through to resolution - including troubleshooting, communication and providing meaningful feedback on a regular basis
• Helping developers migrate subgraphs from the hosted service to the decentralized network
• Helping developers with API key management, gateway interactions, and the API allowlisting process
• Working closely with core developers on escalated technical issues and product roadmap changes & new features
• Providing feature explanation and implementation of best practices
• Creating knowledge base material that empowers and enables the subgraph developer community
• Oversight of deployment, support, and testing
• Catching bugs in subgraphs from projects looking for support
• Spotlighting areas where documentation can be created or enhanced to provide a better and more frictionless experience for developers.

What We Expect

• Deep understanding of The Graph Network and subgraph development via proven experience developing and deploying multiple subgraphs
• 3+ years of technical support experience
• Bachelor's degree in computer science or equivalent experience
• Excellent written and verbal communication skills
• Proven troubleshooting and problem solving skills
• Ability to effectively prioritize and escalate support issues
• In-depth knowledge of database concepts, software development, and IT operations

About The Graph

The Graph is the source of data and information for the decentralized internet. As the original decentralized data marketplace that introduced and standardized subgraphs, The Graph has become web3’s method of indexing and accessing blockchain data. Since its launch in 2018, tens of thousands of developers have built subgraphs for dapps across 40+ blockchains - including  Ethereum, Arbitrum, Optimism, Base, Polygon, Celo, Fantom, Gnosis, and Avalanche.

As demand for data in web3 continues to grow, The Graph enters a New Era with a more expansive vision including new data services and query languages, ensuring the decentralized protocol can serve any use case - now and into the future.

Discover more about how The Graph is shaping the future of decentralized physical infrastructure networks (DePIN) and stay connected with the community. Follow The Graph on X, LinkedIn, Instagram, Facebook, Reddit, and Medium. Join the community on The Graph’s Telegram, join technical discussions on The Graph’s Discord.

The Graph Foundation oversees The Graph Network. The Graph Foundation is overseen by the Technical Council. Edge & Node, StreamingFast, Semiotic Labs, The Guild, Messari, GraphOps, Pinax and Geo are eight of the many organizations within The Graph ecosystem.