Years of Experience
Developer Success Lead
Years of Experience
What We’re Looking For
Subgraph developers are the primary way in which value flows into The Graph ecosystem. Therefore, as a crucial member of the Graph Protocol, you will have the opportunity to support developers who are reshaping the internet to a more fair and decentralized architecture.
Overseeing all technical support operations- including managing tools and ensuring an effective support flow
Take ownership of subgraph issues through to resolution - including troubleshooting, communication and providing meaningful feedback on a regular basis
Help developers migrate subgraphs from the hosted service to the decentralized network
Help developers with API key management, gateway interactions, and the API allowlisting process
Work closely with core developers on escalated technical issues and product roadmap changes & new features
Provide feature explanation and implementation of best practices
Create knowledge base material that empowers and enables the subgraph developer community
Deployment support and testing
Catch bugs in subgraphs from projects looking for support
Spotlight areas where documentation can be created or enhanced to provide a better and more frictionless experience for developers.
Deep understanding of The Graph Network and subgraph development via proven experience developing and deploying multiple subgraphs
3+ years of technical support experience
Bachelor's degree in computer science or equivalent experience
Excellent written and verbal communication skills
Proven troubleshooting and problem solving skills
Ability to effectively prioritize and escalate support issues
In-depth knowledge of database concepts, software development, and IT operations
About The Team
Despite being remote-first, our team is fairly tight-knit and often feels like a family. You can expect quarterly offsites (once Covid permits) in different parts of the world, where we strategize as a team, brainstorm around a whiteboard, go on team outings, have spirited and varied conversations over wine, coffee, or kombucha, and get to know each other on a personal level. We value diversity and bringing your whole self to work, including your weird hobbies, unique life experiences, cultural traditions, obscure music tastes, and whatever else makes you *you*. In addition to offsites, you’ll have the option to travel to conferences and meetups around the world, where you’ll get to know individual teammates on a more personal level and also build relationships with our users and community.
The Business team has horsepower to support a growing global ecosystem. We develop and execute on business strategy, create communications, manage partnerships and support network participants.
You will be working closely with our Business, Community and Engineering teams to execute end-to-end support. We work remotely with current team members located in the US, Germany, Argentina and Asia; and meet in person several times a year (unless there’s a pandemic).
We pay competitive salaries to all team members, based on level of contribution and country of residence, and offer generous health benefits to U.S. based employees.